Soft on the foot. Honest at checkout.
What we ship, when we ship it, and exactly how returns work for socks and hosiery. No surprises after the order screen. We ship pan-India only — international comes later.
Shipping
Orders leave our Mumbai studio within 48 business hours. You'll get a tracking link from Bluedart or DTDC the moment the parcel scans in.
GST is included in every price you see — no surprise additions at checkout.
Returns
You have 30 days from delivery to start a return. Two things have to be true:
- The pair is unworn — slipping a foot in counts.
- The hygiene sealon the packet is intact. Once it's peeled or torn we can't accept the pair back.
Store credit — free.We arrange a reverse pickup from your address, credit lands the day the parcel arrives back in Mumbai. Credit doesn't expire.
Cash refund — ₹99 flat fee. Same reverse pickup, ₹99 is deducted from the refund to cover the return leg. Refund hits the original payment method within 5–7 business days of arrival.
COD orders are refunded as store credit or to a bank account / UPI ID you share over email.
How to return
- Email hello@koazy.com with your order number and which pair(s) you're sending back.
- Tell us store credit or cash refund — we schedule a reverse pickup within one business day.
- Hand the parcel to the courier with the hygiene seal still on the packet.
- Credit or refund is processed the day we receive the parcel.
The fine print
What counts as the hygiene seal?
Every pair ships in its original packet with a small sticker across the opening. If the sticker is intact, the pair is returnable. Once it's lifted, peeled, or torn, it isn't — the same standard Wolford, Falke and Happy Socks use.
Can I try them on first?
Hold the pair up to your foot, check the colour, check the size on the label. That's how the seal stays intact. Slipping a foot in counts as worn — we can't resell or re-gift it after that.
What about sheer tights and stockings?
Sheer styles tear in seconds the moment a fingernail catches them. Once the seal is broken on hosiery we treat the pair as final sale. If a pair arrives faulty, that's on us — see below.
My pair arrived damaged or faulty.
Email hello@koazy.com within 7 days of delivery with a photo. We replace it free, no return shipping, no questions about the seal.
Can I exchange instead of return?
We don't run a separate exchange flow yet — return the original pair for store credit (free), then place a new order whenever you're ready. Credit doesn't expire.
Do you ship outside India?
Not yet. We're focused on getting India right first — international ships open once we've earned the right to charge for them.
Write us a line — we read every email.
hello@koazy.com →Or go back to the shop.